Zendesk
AI-first customer service platform with ticketing, messaging, voice and AI agents that resolve requests.
Zendesk at a glance
Zendesk — AI-first customer service platform with ticketing, messaging, voice and AI agents that resolve requests. Paid plans start at $19/agent/mo and a free trial (14-day free trial of Suite Professional). Best for support teams that need a configurable help desk plus AI agents across channels. It ranks #29 of 53 in our AI & ML guide.
- Rating
- Not rated yet
- Starting price
- $19/agent/mo
- Free plan / trial
- NoTrial: 14-day free trial of Suite Professional
- Guide rank
- #29 of 53 AI & ML
About Zendesk
Zendesk is a customer service platform that brings email and ticketing, messaging and live chat, voice, a help center and AI agents into one workspace. It was founded in 2007 and is headquartered in San Francisco, USA.
Support teams use it to route and track requests across channels, keep a shared knowledge base, and report on service quality. Its AI agents are designed to resolve customer requests end to end on any channel, and a Copilot assistant helps human agents write replies and summarize conversations.
Pricing is per agent per month. Zendesk also charges for AI agents per automated resolution, meaning a request the AI resolves without escalation to a human. The vendor lists more than 1,800 marketplace apps and integrations, and the site is available in several languages including Korean and Japanese.
Zendesk suits teams that need a mature, configurable help desk that can grow into a full contact-center and employee-service setup. Smaller teams with simple needs may find lighter tools easier to run.
Zendesk pros & cons
- Covers email, chat, messaging, voice and a help center in one platform.
- AI agents are billed per automated resolution, so you pay only for requests resolved without escalation.
- More than 1,800 marketplace apps and integrations are listed by the vendor.
- Plans scale from a basic ticketing tier to a Suite with advanced routing and reporting.
- The site is offered in many languages, including Korean and Japanese.
- Per-agent pricing plus per-resolution AI charges can be hard to forecast.
- Enterprise plan pricing is not published and requires talking to sales.
- Monthly billing costs noticeably more than annual billing on every listed plan.
- The breadth of features can be more than a small team needs.
Key features
Zendesk pricing
Prices change — confirm on Zendesk's site before you buy.
Zendesk alternatives
All AI & ML toolsHow Zendesk stacks up against the tools readers weigh it against.
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|---|---|---|---|---|---|
|
Zendesk
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— | $19/agent/mo | No | 0 | |
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Frequently asked questions
What is Zendesk?
Zendesk is a customer service platform that combines ticketing, messaging and live chat, voice, a help center and AI agents. It is headquartered in San Francisco and was founded in 2007.
How much does Zendesk cost?
On its pricing page, Zendesk lists Support Team from USD 19 per agent per month billed annually (USD 25 monthly), Suite Team at USD 55 (USD 69 monthly) and Suite Professional at USD 115 (USD 149 monthly). Enterprise pricing is by quote. Prices as of November 2026; regional pages may show other currencies.
Does Zendesk have a free trial?
Yes. Zendesk offers a 14-day free trial with access to the Suite Professional plan. It does not list a permanent free plan.
How are Zendesk AI agents priced?
AI agents are billed per automated resolution, meaning a request the AI resolves without escalation to a human. Each plan includes a small number of automated resolutions per agent per month, and extra ones are charged separately. Check the pricing page for current rates.
Is Zendesk available in Korean?
Zendesk lists Korean among the languages of its website and runs a dedicated Korean site. Confirm Korean-language support, local billing and data-residency options with the vendor before you buy.
What are the main alternatives to Zendesk?
Common alternatives include Intercom and Front, which are also listed on ProductListo, plus Freshdesk, Help Scout and the support modules in HubSpot and Salesforce.
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