Intercom

About Intercom

Intercom is a customer communication and support platform that lets businesses talk to their users directly inside their product, website, or app. Its signature is the messenger — a chat widget where customers can ask questions, get help, and receive proactive messages — backed by a full support workflow behind the scenes. Support teams use a shared inbox to manage conversations across chat, email, and social channels, with routing, assignment rules, and collaboration features that keep tickets moving. Intercom has leaned heavily into AI: its AI agent can resolve common customer questions automatically by drawing on help center articles and past conversations, deflecting routine tickets so human agents focus on harder problems, while AI copilots assist agents by drafting replies and surfacing relevant information. Beyond reactive support, Intercom enables proactive engagement — targeted messages, product tours, banners, and onboarding flows triggered by user behavior to drive activation and reduce churn. A built-in help center lets companies publish self-serve documentation that both customers and the AI agent can use. Detailed customer data, segmentation, and reporting help teams understand who they're talking to and how support is performing. Integrations connect Intercom to CRMs, data tools, and the rest of a company's stack. Used by software companies and online businesses of many sizes, Intercom combines support, in-app messaging, and automation to manage the full customer relationship.

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