Salesforce vs Zendesk

• Deepest customization and the largest partner ecosystem of any CRM listed here.
• Starter Suite at $25 per user per month brings sales, service and marketing tools to small teams.
• Core through Max tiers add built-in AI, Slack, Tableau and Agentforce capabilities.
• Mature enterprise security and admin controls on higher tiers.
• Free Suite tier shown on Salesforce's pricing page.

• Pricing climbs steeply: Core $195, Advanced $395 and Max $550 per user per month.
• Pro Suite is $100 per user per month and billed annually.
• Premier support and several add-ons are paid extras.
• Typically needs admin or partner help to configure well, so it is heavy for small teams.

• Covers email, chat, messaging, voice and a help center in one platform.
• AI agents are billed per automated resolution, so you pay only for requests resolved without escalation.
• More than 1,800 marketplace apps and integrations are listed by the vendor.
• Plans scale from a basic ticketing tier to a Suite with advanced routing and reporting.
• The site is offered in many languages, including Korean and Japanese.

• Per-agent pricing plus per-resolution AI charges can be hard to forecast.
• Enterprise plan pricing is not published and requires talking to sales.
• Monthly billing costs noticeably more than annual billing on every listed plan.
• The breadth of features can be more than a small team needs.