Freshworks
AI-powered customer service, IT service and CRM software in one suite: Freshdesk, Freshservice and Freshsales.
Freshworks at a glance
Freshworks — AI-powered customer service, IT service and CRM software in one suite: Freshdesk, Freshservice and Freshsales. It has a free plan, with paid plans from $9/user/mo and a free trial (14-day Freshdesk trial; 21-day Freshsales trial). Best for small and mid-sized teams wanting support, IT service and CRM from one vendor. It ranks #9 of 9 in our Communication guide.
- Rating
- Not rated yet
- Starting price
- $9/user/mo
- Free plan / trial
- YesTrial: 14-day Freshdesk trial; 21-day Freshsales trial
- Guide rank
- #9 of 9 Communication
About Freshworks
Freshworks is a software company that sells customer service, IT service management (ITSM) and CRM products under one roof. Its customer service line includes Freshdesk (helpdesk and ticketing), Freshdesk Omni, Freshchat (messaging and bots) and Freshcaller (voice). Freshservice covers IT and employee service, and Freshsales and Freshmarketer cover sales and marketing automation.
The suite is built around Freddy AI, which offers AI agents that answer customer or employee requests and a copilot that helps human agents with triage, reply suggestions and live translation. The company says more than 74,000 businesses use its products.
It is best suited to small and mid-sized teams that want one vendor for support, IT and sales tooling without the setup cost of a large enterprise suite. Pricing is per user per month, with separate plans and add-ons for each product, so you should price each product you need rather than the suite as a whole.
Freshworks pros & cons
- One vendor covers customer service, IT service and CRM.
- Freddy AI agents and copilot are built into the products.
- Entry CRM pricing starts low, from USD 9 per user per month billed annually.
- Free trials: 14 days for Freshdesk and 21 days for Freshsales.
- Interface and website are offered in 17 languages, including Korean.
- Each product is priced separately, so the full suite cost adds up.
- AI agent sessions are an add-on (Freshsales lists USD 49 per 100 sessions).
- Freshdesk and Freshsales pricing pages do not accept PayPal; payment is by card (or check in USD for US and Canada CRM customers).
- Advanced CRM features such as forecasting and audit logs need the top plan.
Key features
Freshworks pricing
Prices change — confirm on Freshworks's site before you buy.
Freshworks alternatives
All Communication toolsHow Freshworks stacks up against the tools readers weigh it against.
| Tool | Rating | From | Free plan | Endorsed | Compare |
|---|---|---|---|---|---|
|
Freshworks
This page
|
— | $9/user/mo | Yes | 0 | |
HubSpot
Named by readers
|
— | $9/seat/mo | Yes | 0 | Compare |
Salesforce
Named by readers
|
— | $25/user/mo | Yes | 0 | Compare |
Zoho
Named by readers
|
— | Free | Yes | 0 | Compare |
Zendesk
Named by readers
|
— | $19/agent/mo | No | 0 | Compare |
Help Scout
Named by readers
|
— | $25/user/mo | Yes | 0 | Compare |
Close
Best for inside-sales and outbound teams...
|
$9/user/mo | No | 0 | Compare |
Frequently asked questions
What is Freshworks?
Freshworks is a software company that sells customer service, IT service management and CRM products, including Freshdesk, Freshservice and Freshsales, with Freddy AI built in.
How much does Freshworks cost?
Pricing is per product. Freshsales plans are USD 9, 39 and 59 per user per month billed annually (Growth, Pro, Enterprise), and Freshdesk pricing starts at USD 15. Prices as of November 2026.
Does Freshworks have a free trial?
Yes. Freshdesk offers a 14-day trial with access to the Enterprise plan, and Freshsales offers a 21-day trial of the full CRM.
Where is Freshworks based and when was it founded?
Freshworks lists its founding year as 2010, with a founding location in Chennai, India, and its headquarters in San Mateo, California, USA.
Does Freshworks support Korean?
Freshworks lists Korean among 17 languages for customer contact on its website. Check the specific product for Korean UI, billing and support before buying.
What are the main alternatives to Freshworks?
Common alternatives include HubSpot, Salesforce, Zoho and Zendesk, depending on whether you need CRM, helpdesk or both.
Reader endorsements 0 written
+ Write oneNo endorsements written yet. Be first.