Freshworks vs Front
A side-by-side look at 2 Communication tools for 2026 — the verdict, pricing, ratings, features, and what readers think.
freshworks.com
Best for small and mid-sized teams wanting support, IT service and CRM from one vendor
AI-powered customer service, IT service and CRM software in one suite: Freshdesk, Freshservice and Freshsales.
Visit Freshworks
front.com
Best for teams running customer work from shared inboxes across email, SMS and social
Shared inbox, ticketing and AI agents for teams handling complex customer conversations.
Visit FrontPricing compared
Freshworks
$9/user/mo
Front
$25/seat/mo
Head to head
| Freshworks | Front | |
|---|---|---|
| Starting price | $9/user/mo | $25/seat/mo |
| Free tier | Yes | No |
| Free trial | 14-day Freshdesk trial; 21-day Freshsales trial | Try for free (Starter and Professional) |
| Platforms | Web · iOS · Android · API | Web · iOS · Android |
| Founded | 2010 | — |
| HQ | San Mateo, USA | — |
Pros & cons
Freshworks
Pros
- One vendor covers customer service, IT service and CRM.
- Freddy AI agents and copilot are built into the products.
- Entry CRM pricing starts low, from USD 9 per user per month billed annually.
- Free trials: 14 days for Freshdesk and 21 days for Freshsales.
- Interface and website are offered in 17 languages, including Korean.
Cons
- Each product is priced separately, so the full suite cost adds up.
- AI agent sessions are an add-on (Freshsales lists USD 49 per 100 sessions).
- Freshdesk and Freshsales pricing pages do not accept PayPal; payment is by card (or check in USD for US and Canada CRM customers).
- Advanced CRM features such as forecasting and audit logs need the top plan.
Front
Pros
- Shared inbox with ticketing keeps whole teams on one conversation.
- Omnichannel on Professional: email, SMS, social and WhatsApp.
- Autopilot AI agent starts at USD 0.39 per conversation.
- SSO and SCIM are available from the Professional plan.
- Enterprise includes AI Copilot, QA and CSAT.
Cons
- There is no permanent free plan.
- Starter is limited to 10 seats and a single channel type.
- Copilot is a USD 20 per seat monthly add-on on Starter and Professional.
- Enterprise pricing and AI add-ons require talking to sales for details.
Features compared
| Freshworks | Front | |
|---|---|---|
| Plans & pricing | ||
| Free tier | — | ✗ No |
| Free trial | — | ✓ Yes |
| Pricing model | — | Per seat / monthly |
| Platforms & access | ||
| Web app | — | ✓ Yes |
| Mobile apps | — | ✓ Yes |
| Desktop app | — | ✗ No |
| Self-hosted option | — | ✗ No |
| Offline mode | — | ✗ No |
| Integrations & extensibility | ||
| Public API | — | ✓ Yes |
| Webhooks | — | ✓ Yes |
| Native integrations | — | 100+ native integrations |
| Automation (Zapier/Make) | — | ✓ Yes |
| Security & compliance | ||
| SSO / SAML | — | ✓ Yes |
| Two-factor auth | — | ✓ Yes |
| SOC 2 | — | ✓ Yes |
| GDPR compliant | — | ✓ Yes |
| Encryption at rest | — | ✓ Yes |
| Collaboration | ||
| Team workspaces | — | ✓ Yes |
| Real-time collaboration | — | ✓ Yes |
| Role-based permissions | — | ✓ Yes |
| Guest access | — | ✓ Yes |
| Support | ||
| Email support | — | ✓ Yes |
| Live chat support | — | ✓ Yes |
| Knowledge base | — | ✓ Yes |