Close vs Pipedrive
A side-by-side look at 2 CRM & Sales tools for 2026 — the verdict, pricing, ratings, features, and what readers think.
close.com
Best for Inside-sales and outbound teams that want calling, email and SMS in one CRM
Sales CRM with built-in calling, email, SMS and an AI agent, built for inside-sales teams that live on the phone.
Visit Close
pipedrive.com
Best for Small and mid-sized sales teams that want a simple, pipeline-first CRM
Pipeline-first sales CRM that tracks deals, automates follow-ups and keeps small sales teams focused on closing.
Visit PipedrivePricing compared
Close
$9/user/mo
Pipedrive
$14/seat/mo
Head to head
| Close | Pipedrive | |
|---|---|---|
| Starting price | $9/user/mo | $14/seat/mo |
| Free tier | No | No |
| Free trial | 14-day free trial, no credit card required | 14-day free trial, no credit card required |
| Platforms | Web · iOS · Android · API | Web · iOS · Android · API |
| Founded | 2013 | 2010 |
Pros & cons
Close
Pros
- Calling, email and SMS live inside the CRM, so every touchpoint is logged automatically.
- Power dialer and predictive dialer suit high-volume outbound teams.
- Chloe AI agent can call, qualify and book meetings without leaving the CRM.
- Built-in importers for HubSpot, Pipedrive and HighLevel ease migration.
- 30-day money-back guarantee and a no-card 14-day trial lower the risk of trying it.
Cons
- No permanent free plan.
- Workflows, the power dialer and bulk email only start on the Growth plan ($99).
- Calling and SMS are usage-based and AI runs on monthly credits, so the bill is less predictable than a flat seat price.
- The entry-level Solo plan is capped at one user and 10,000 leads.
Pipedrive
Pros
- Visual pipeline makes deal status obvious at a glance.
- Quick to set up compared with enterprise CRM suites.
- 500+ marketplace integrations cover most common sales stacks.
- Entry price of $14 per seat per month (annual billing) is low for a full CRM.
- 14-day free trial with full access and no credit card.
Cons
- No permanent free plan.
- Email sync, automations and forecasting need the Growth tier ($39) or higher.
- Lead scoring, enrichment and e-signatures sit on Premium ($59) and above.
- Add-ons are priced separately and can raise the total cost.