Front vs Help Scout
A side-by-side look at 2 Productivity tools for 2026 — the verdict, pricing, ratings, features, and what readers think.
helpscout.com
Shared inbox and help desk with AI drafts, an AI support agent and a free plan for up to 5 users.
Visit Help ScoutHead to head
| Front | Help Scout | |
|---|---|---|
| Starting price | — | $25/user/mo |
| Free tier | — | Yes |
| Free trial | — | Free plan; Envoy AI add-on has a 3-month free trial |
| Platforms | Web · iOS · Android | Web · iOS · Android |
Features compared
| Front | Help Scout | |
|---|---|---|
| Plans & pricing | ||
| Free tier | ✗ No | — |
| Free trial | ✓ Yes | — |
| Pricing model | Per seat / monthly | — |
| Platforms & access | ||
| Web app | ✓ Yes | — |
| Mobile apps | ✓ Yes | — |
| Desktop app | ✗ No | — |
| Self-hosted option | ✗ No | — |
| Offline mode | ✗ No | — |
| Integrations & extensibility | ||
| Public API | ✓ Yes | — |
| Webhooks | ✓ Yes | — |
| Native integrations | 100+ native integrations | — |
| Automation (Zapier/Make) | ✓ Yes | — |
| Security & compliance | ||
| SSO / SAML | ✓ Yes | — |
| Two-factor auth | ✓ Yes | — |
| SOC 2 | ✓ Yes | — |
| GDPR compliant | ✓ Yes | — |
| Encryption at rest | ✓ Yes | — |
| Collaboration | ||
| Team workspaces | ✓ Yes | — |
| Real-time collaboration | ✓ Yes | — |
| Role-based permissions | ✓ Yes | — |
| Guest access | ✓ Yes | — |
| Support | ||
| Email support | ✓ Yes | — |
| Live chat support | ✓ Yes | — |
| Knowledge base | ✓ Yes | — |