Cisco Webex vs Microsoft Teams
A side-by-side look at 2 directory tools for 2026 — the verdict, pricing, ratings, features, and what readers think.
W
webex.com
Best for Enterprises needing secure video meetings with Cisco ecosystem integration
Enterprise messaging, meetings, and calling from Cisco.
Visit Cisco Webex
M
teams.microsoft.com
Best for Organizations using Microsoft 365 needing integrated collaboration
Chat, meetings, and collaboration built into Microsoft 365.
Visit Microsoft TeamsPricing compared
Cisco Webex
$14.5/user/month
Microsoft Teams
$6/user/month
Head to head
| Cisco Webex | Microsoft Teams | |
|---|---|---|
| Rating | ||
| Starting price | $14.5/user/month | $6/user/month |
| Free tier | Yes | Yes |
| Free trial | 30 | 30 |
| Founded | 1984 | 2017 |
| HQ | San Jose, CA | Redmond, WA |
| Team size | 10000+ | 10000+ |
Pros & cons
Cisco Webex
Pros
- Enterprise-grade security and compliance (HIPAA, FedRAMP)
- Deep integration with Cisco hardware and software
- Built-in messaging, calling, and meetings in one app
- Excellent whiteboarding features
- Strong phone support and SLAs for enterprise
Cons
- More expensive than Zoom for equivalent features
- Interface can feel dated compared to Zoom
- Steeper setup and learning curve
- Smaller third-party integration ecosystem than Zoom
Microsoft Teams
Pros
- Included with Microsoft 365 subscriptions
- Deep integration with Office apps and SharePoint
- Powerful video meetings up to 1,000 participants
- Strong compliance and governance features
- Phone support included on business plans
Cons
- Interface can feel overwhelming and cluttered
- Slower to load than Slack
- Less intuitive for non-Microsoft ecosystems
- Search less powerful than Slack
Features compared
| Cisco Webex | Microsoft Teams | |
|---|---|---|
| Plans & pricing | ||
| Free tier | ✓ Yes | ✓ Yes |
| Free trial | ✓ Yes | ✓ Yes |
| Pricing model | Free; Webex Meet $14.50/user/mo; Business $25/user/mo; Enterprise custom | Free; Microsoft 365 Business Basic $6/user/mo; Standard $12.50/user/mo |
| Money-back guarantee | ✗ No | ✗ No |
| Platforms & access | ||
| Web app | ✓ Yes | ✓ Yes |
| Mobile apps | ✓ Yes | ✓ Yes |
| Desktop app | ✓ Yes | ✓ Yes |
| Self-hosted option | ✗ No | ✗ No |
| Offline mode | ✗ No | ✗ No |
| Integrations & extensibility | ||
| Public API | ✓ Yes | ✓ Yes |
| Webhooks | ✓ Yes | ✓ Yes |
| Native integrations | Microsoft 365, Google Workspace, Salesforce, ServiceNow, Slack, Cisco hardware | Microsoft 365 suite, SharePoint, OneDrive, Outlook, Salesforce, GitHub, Jira |
| Automation (Zapier/Make) | ✓ Yes | ✓ Yes |
| Security & compliance | ||
| SSO / SAML | ✓ Yes | ✓ Yes |
| Two-factor auth | ✓ Yes | ✓ Yes |
| SOC 2 | ✓ Yes | ✓ Yes |
| GDPR compliant | ✓ Yes | ✓ Yes |
| Encryption at rest | ✓ Yes | ✓ Yes |
| Collaboration | ||
| Team workspaces | ✓ Yes | ✓ Yes |
| Real-time collaboration | ✓ Yes | ✓ Yes |
| Role-based permissions | ✓ Yes | ✓ Yes |
| Guest access | ✓ Yes | ✓ Yes |
| Support | ||
| Email support | ✓ Yes | ✓ Yes |
| Live chat support | ✓ Yes | ✓ Yes |
| Phone support | ✓ Yes | ✓ Yes |
| Knowledge base | ✓ Yes | ✓ Yes |
| SLA | 99.99% uptime SLA for enterprise plans with dedicated support | 99.9% uptime SLA for Microsoft 365 plans |